Terms & conditions – Ella fashion
Payment & delivery
We accept payment by payment card, cash on delivery or wire transfer. For wire transfers we hold the order for 7 days, unless agreed otherwise. Orders paid by card or cash on delivery are shipped usually within 24. The wire transfer instructions will be included in the email message confirming the order receipt. Orders are shipped via the Zasilkovna.cz distribution network. Once the order the shipped, you will receive an email notification on the email address provided on your order.
The price of shipping is determined by the delivery and payment method, as well as the final destination. The exact shipping costs will be calculated and presented to you by the system before finalizing the order.
1. Cancellation of order – return within 14 days from receipt:
The buyer can cancel the order within 14 days from receipt of the order or its last part, regardless of selected shipping or payment method. Such period provides the buyer with enough time to familiarize him/herself with the content of the order.
The buyer is entitled to withdraw from the purchase agreement/order also before receipt of the ordered goods.
Withdrawal from purchase agreement must be delivered by the buyer to the seller within 14 days. The buyer is not obliged to state reason for withdrawal. To facilitate easy process, the buyer is encouraged to state the date and ID of order, his/her bank account details and selected method of returning the ordered goods.
The seller is obliged to return to the seller the full amount, corresponding to the cost of goods and transportation costs within 14 days from receipt of the buyer’s withdrawal and ordered goods, using the same method of payment, which was used by the buyer when making the order. Should the buyer offer various delivery methods, he is obliged to compensate the cheapest option available. The goods shall be returned complete, in original packaging, without any signs of wear or tear. Transportation costs for returning goods to the seller must be fully bourne by the buyer.
In case the returned goods is damaged by violating of the buyer’s obligations, the seller is entitled to demand compensation for the loss of value and apply it against any amount to be returned to the buyer.
Sample withdrawal form:
To: Ella fashion, Dvořákova 525, 27601 Mělník
I hereby declare my intention to withdraw from the purchase agreement
(state the name of goods to be returned, order ID, number of pieces, etc.)…………………………………………………………………………………………………………………..
Order date: …………………………………………………..
Order receipt date:……………………………………………………….
Full name and address of the buyer ……………………………………………………..
Date ……… (if the form is sent my post, please attach your signature)………………
2. Legal obligations of the seller
– Quality at delivery
If the delivered goods has any defects (eg. doesnot demonstrate expected or ordered qualities, is incomplete or quality doesnot correspond to legal or contractual parameters), the seller is obliged to remedy such issues.
The buyer can claim such quality complaint up to 2 years from receipt of goods and demand remedy free of cost or claim adequate discount from the price of goods in question. Should such remedy not be carried out without delay, the buyer can demand delivery of new goods, which doesnot demonstrate any such damage, or its part, should the damage apply only to such part.
If repair or exchange of goods is not possible, based on withdrawal from the purchase agreement the buyer can demand return of the price in full amount.
During 6 months from receipt of goods it is assumed, that such defect has existed at the moment of the goods receipt.
The seller is not obliged to satisfy buyer’s claim if the seller proves that the buyer had prior knowledge of the goods‘ condition or that the damage was caused by the buyer.
For used goods the buyer is not accountable for defects corresponding to the extent of current wear & tear. For discounted goods, the seller is not accountable for defects, which was the cause for such price discount. Instead of the right to exchange, the buyer has a right to demand adequate discount.
– Legal rights from defects
The seller is accountable for defects during 24 months from goods receipt or during usability period stated in the offer, goods packaging or in attached manual.
During this period the buyer can claim any defects and demand, for significant violation of the purchase agreement, regardless of whether the defect can be removed or not):
• removal of defect by delivering new goods or its missing part;
• cost-free removal of defect by repair;
• adequate discount from purchase price; or
• return of purchase price based on withdrawal from purchase agreement.
The determining factor for violation of the purchase agreement is whether the party violating the agreement knew about the defect at the time of concluding the agreement or had to know that the buyer would not have concluded the agreement, should such violation be foreseeable.
For defect, which can be considered insignificant violation of the purchase agreement (regardless of whether the defect can be removed or not), the buyer is entitled to removal of defect or adequate discount from purchase price.
If a removable defect occurs repeatedly (third complaint for the same defect or fourth complaint for different defects) or the goods has higher number of defects (at least 3 defects at the same time), the buyer is entitled to demand discount from purchase price, exchange of goods or withdrawal from the purchase agreement.
The seller is not accountable to defects occured during the course of ordinary usage or as a result of usage not in line with applicable usage instructions.
3. Personal infromation protection
The buyer agrees with processing his/her personal information provided in the order in accordance with the Personal Data Protection Act (#101/2000 Sb.) for the purpose of fulfilling the purchase agreement/order. The buyer is entitled to be informed on which information the seller processes and is entitled to modify such provided information or in written form withdraw his/her consent with processing such personal data. The Czech Office for protection of personal data is the governing authority.
The buyer can inform the seller that he/she wishes to no longer receive any commercial messages to the email address provided during the placement of the order.
The seller declares that he has familiarized himself with conditions applicable to sellers offering goods over the internet.
All presented goods is in stock. Should any goods not be in stock, such information will be provided in the detial of such goods.
Should you wish to cancel your order, please call or write to us within 24 hours. In case of repeat cancellations we reserve the right to stop fulfilling any new orders.